Here at The Lopes Arms, we are extremely pleased to be welcoming customers back into our venue.
To ensure our staff, customers, and any visitors feel safe, we have taken on board government advice and procedures to ensure we offer a pleasurable, relaxed experience throughout these unprecedented times.
1. What are the procedures when I arrive?
Upon arrival, customers are permitted to sanitise their hands, and must wear face protection such as a face mask or visor when roaming around the pub, however you may take it off when you are seated.
You will be required by law to complete one of our Track & Trace methods (described below) so that we can contact you if a local outbreak occurs.
You will be met by a member of our team and shown to a table to drink or dine. From here, our team will serve you at your table for food and drink orders.
Our seating area is arranged in a spacious manner, and we have a one-way system within the pub and restaurant ensuring customers can keep a safe social distance throughout your visit.
We also strongly encourage the use of sanitiser throughout your visit.
Our procedures are in place to offer an enjoyable experience with the wellbeing of our staff and customers being our top priority.
2. Will you have the a Track and Trace record in place?
Per government guidelines, we will have a Track & Trace system in place for your safety.
Upon arrival, you will be required to scan our NHS COVID-19 QR Code, displayed at the entrance as well as on waitresses and FOH staff’s lanyards. You can do this using the official NHS COVID-19 Track & Trace App, which you can download on iOS and Android devices.
If you do not wish to use the official NHS Track & Trace app, or are having trouble with the app, we will still be offering a physical written record in which a member of staff will ask for your contact details.
3. Will you allow dogs, prams, or buggies on the premises?
At this current time, to uphold safe social distancing, we are not permitting prams, buggies, or dogs within the inside seating areas of the pub, although dogs on leads are very welcome in the beer garden area.
Small infants may also be transported in carriers, and hand sanitised high chairs are available.
We are happy to be recognised by “VisitEngland™” by having obtained the “We’re Good To Go™” accreditation, highlighting our compliance to the measures expected for the safe opening of pubs, bars, and restaurants, along with the “COVID Safe” recognition from the quality control assessors “Cask Marque”.
Monday to Thursday – 11:00 till 10:00
Friday & Saturday – 11:00 till 10:00
Sunday – 12:00 till 10:00
Monday to Friday – 11:00 till 2:30 / 5:00 – 9:00
Saturday – 11:00 till 09:00
Sunday – 12:00 till 08:00